(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: ]. '''Double-check content blockers:''' Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). Click 'Start in Safe Mode' ( not Refresh). (menu bar) Help menu > Restart with Add-ons Disabledīoth scenarios: A small dialog should appear.'3-bar' menu button > '?' Help > Restart with Add-ons Disabled.If Firefox is running: You can restart Firefox in Safe Mode using either: (On Mac, hold down the option/alt key instead of the Shift key.) If Firefox is not running: Hold down the Shift key when starting Firefox. Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. click the padlock or 'i' icon in the address bar, then the '>' button, then More Information, and finally the 'Clear Cookies and Site Data' button.(menu bar) Tools > Page Info > Security > 'Clear Cookies and Site Data'.right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > 'Clear Cookies and Site Data'.While viewing a page on the site, try either: (2) Remove the site's cookies (save any pending work first). If you have a large hard drive, this might take a few minutes. There may or may not be a number on the icon indicating the number of blocked items you may need to click the button to see what's going on and test whether you need to make an exception for this site.Ĭache and Cookies: When you have a problem with one particular site, a good 'first thing to try' is clearing your Firefox cache and deleting your saved cookies for the site. (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?. If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:ĭouble-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). Hi marilynmcvoy, did this work normally before, it suddenly stopped working recently?

Gmail not working in firefox